NEW! Customized dolls now crafted and shipped in 7 days!

shipping and returns

imaginami products are shipped from Canada with Canada Post and Purolator. It takes 2 to 4 business days to prepare the package. Note that a delivery outside of Canada may take 5 working days up to 3 weeks, depending on destination. If you want faster delivery please contact us prior to ordering. We will notify the associated costs.



Return policy

 May you have questions and before finalizing your purchase, feel free to contact us for more information. If you change your mind when you receive your product, exchange, credit note or refund is possible within 10 days of the purchase. Before returning a product, please contact us at the address

  • The goods must be returned no later than 10 days after the date of purchase
  • The goods cannot be used, changed or washed
  • The goods must be in its original packaging, the tags still attached.
  • Handling and delivery costs are not refundable
  • Sales are final sales. No Exchange or credit note.

Return procedure

  • Send an email to to obtain a return authorization number
  • Send the merchandise in its original packaging to the address
  • We will notify you by e-mail of the reception of your parcel
  • Your credit card will be credited within 14 days following the receipt of our confirmation email. The credit time may vary depending on the credit card company. 

Defective product

We products are carefully inspected during the preparation, but it may be that a manufacturing defect appears during the use. If during normal use, an imaginami product is defective (which is rare!), stop using the product and contact us at the The product can be repaired or replaced.